04 - 05 June, 2019
The Grand Brighton, Brighton
+44 (0) 207 368 9465
Head of IT Service and Operations
The White Company
Senior Manager in IT Delivery offering 15+ years’ experience with improving service quality through pro-activity and continuous improvement targeted at reducing operational expenditure. Variety of delivery experience cross-industry specialising in standing up and optimising IT service functions for eCommerce and Business Critical systems in the retail sector.
Driven with strong track record in achieving success in multiple roles which include leading delivery management function supporting 50+ clients leveraging a shared delivery organisation achieving year on year cost reduction with improvements in service availability and customer satisfaction. Key specialist areas are infrastructure services, application services, outsourced service delivery, project delivery and change management. Proven record in achieving operational savings through expansion of scope, pyramid reduction, location optimisation and process improvement.
Most recent role involved working with a multi-channel retailer supporting implementation and stabilisation of major programmes of work. This included transition to Oracle Retail 14 and Hybris platforms delivering with global teams operating multiple time zones.
Phil Scully is the CIO for Costa responsible for corporate and customer systems globally. Phil joined Costa from parent company Whitbread where he was Group CTO for 3 years with responsibility for Technology, Architecture, Data and Information Security functions. Phil has 30 years’ experience in the IT industry working in technology and delivery leadership roles on large, complex transformation agendas for BAA, Centrica, M&S and Whitbread.
CIO - Back Office
Technology and transformation director with extensive international experience. Began career in consulting project delivery, joining internal IT to have greater influence in shaping organisational strategy. Specialist in corporate IT with an in-depth understanding of back office processes, data, and end user experience. Breadth of experience across IT including responsibility for business partnering, service, security, 3rd party management, risk, compliance and architecture. Accountable for technology to a business unit (/segment) for the last 4.5 years with around 5,000 users and a £25m annual OPEX, driving savings of over £8m during the period. For the preceding 5 years a program manager working across the Middle East, Africa and Asia. Lead complex transformation projects across a spread of industries focused mainly on enterprise applications for corporate functions. Built and managed teams of up to 60 over 18-month implementations with budgets up to £20m. Excited about technology’s impact on organisations, passionate about getting organisations business processes, data and culture right. Enthusiastic about the impact robotics, AI and analytics are having on business models and culture. Motivated by helping operational management navigate the opportunities and pitfalls of modern technology.
Head of IT Strategy and Architecture
Jon Beasley is the Head of IT Strategy and Architecture for Wilko. Jon heads up a team of enterprise, solution and technical architects, leading a large digital transformation for the £1.6bn company. Wilko is undergoing significant transformation, replacing everything from WAN, desktop, ERP, CRM, Finance systems, eCommerce platform, ePOS, payment services, hosting environments, warehouse management, data lake and reporting.
Jon is from an infrastructure background but more recently spends a large portion of his time working with the business on strategy and operating model.
Prior to Wilko, Jon worked for Capita across multiple accounts and has spent time in the railway industry, legal sector and with companies serving the public sector.
Head of IT Service
Having had many years in IT, more recently James had a number of roles at Experian that took him into Network Operations before moving to Boots, which was his first experience of Retail environment on a large scale. James moved to New Look in March 2017, responsible for infrastructure and security and then has been promoted to Head of IT Service with an additional focus on applications and service management.
Head of Enterprise Architecture
Currently focused on my role as Head of Enterprise Architecture for Arcadia. This has involved developing a new Enterprise capability for the Group, and now also includes responsibilities for leading IT Security, Integration and Collaboration across the group. Not really someone who fits neatly into one box, I have had the privilege of being involved in some of the most exciting and innovative transformation programmes across hospitality, retail and logistics. Over this time I've covered everything from creating and managing digital competency centres for billion pound websites (Argos), to driving multi-million pound development programs, digital innovation programmes, and more recently, developing Enterprise-level architecture and technical roadmaps within both Hospitality and Retail. Through these roles I've gained considerable experience of working at board level with both IT and business strategies for large retail and hospitality companies, working to drive both IT and Business Transformation programmes. A cornerstone of all of this has been developing high performing teams, exploring and implementing development methodologies and operating processes and maintaining strong supplier partnerships - often at the cutting edge of the respective industries. Increasingly my role has become focused on driving change within organisations, both from a Technology perspective (IT transformations, development of Architecture and Security capabilities) and as part of wider Business Transformations, working to form the bridge between technology and business strategy and change.
An experienced leader who has a diverse and successful career across IT and Operations working for major Retail, Consumer Goods and Consulting organisations. Delivered real business value through strong leadership of business planning, governance and risk management, IT service delivery and significant business change programmes. Personally driven to shape and implement a compelling strategy, create a culture of continuous improvement and lead at pace to move ideas into delivery.
Head of IT Strategy and Planning
Toby is an experienced and pragmatic leader with a focus on retail, digital disruption and the application of technology in retail and consumer environments. He is an experienced leader of high impact teams who collaborate to deliver transformation programmes across a variety of business functions. He has a proven set of skills covering the complete lifecycle of programme management; from pitching an idea through to project delivery and maintaining long-lasting relationships. Toby’s strengths are in applying his expertise and knowledge of strategy, retail and technology in an enjoyable, practical, actionable way.
Chief Technology Officer
I am a dedicated, innovative and accomplished technology leader and strategist, driven by results and technology but focused on business and customer. I have outstanding written, verbal and presentation skills with a flair for communicating complex technical topics to a wide range of audiences. I have extensive experience in enterprise solutions architecture; technology strategy creation; and the management of technology, projects and people. I have proven success in creating, leading and developing teams to communicate and deliver strategies to enable transformational business change.
Defining & delivering technology strategy
Creating, driving & managing multi-million pound strategic business change programmes
Creating, leading & reviewing enterprise architecture
Communicating & presenting technology and strategy to a wide range of audiences
Working with, influencing & managing key business stakeholders at all levels
Researching, procuring & negotiating major 3rd party software and service contacts
Managing & developing teams of IT professionals
Chief Transformation & Technology Officer
Crabtree & Evelyn
A proven Global Executive Leader with experience of Business Transformation, Growth and Leadership across multiple sectors with a focus on the impact of change on business, in particular; people, processes, culture, supply chain, digital, technology and commercial performance. I have worked across legacy environments in established operations with risk-averse leadership teams through to innovative dot.com startups consistently delivering successful change and business performance. I have over 20 years’ experience in dealing with pro-active and re-active change agenda’s and the challenges they bring to an organisation. Specialties: Transformation and change, eCommerce, Leadership & People Management, Online Sales & Service, Programme & Project Management, Business Process Design & Re-engineering, Vendor Selection, Supply-Chain, Production Management, Business Operations & Strategy and Commercial Performance including (NPV, IRR, ROI, RRR and Benefit Realisation Mapping).
Head of Information Technology
Graham & Brown
As Head of IT at Graham and Brown, Paul has been creating cross functional teams that deliver innovative technology to improve the customer journey for B2C and to reduce costs and streamline business processes for B2B. Paul has specialised in working with senior leaders, across multiple sectors, to solve business problems using innovative technologies and creating customer centred approaches to disrupt with digital technologies. With over twenty years of experience Paul has implemented a strategic technology roadmap to support the exponential growth at dabs.com , built a successful ecommerce team at Maginus which delivered multi-channel success for Cath Kidston and Fortnum & Mason, managed the implementation of a transformational case management solution at Keoghs LLP as the Programme Director at Slicedbread and aligned the Sales, Marketing, Operations and IT teams to take new event technology software to market as the CTO at an event technology start-up.
Head of Technology (CMO)
Danielle has worked across the 150 year old Co-op Group for over 15 years, across a multitude of sectors ranging from Food to Funerals. Danielle has predominantly operated in strategy, architecture and new ventures. Danielle has played key roles on programmes as diverse as Co-op Online Grocery Shopping in 2001, first relaunch of Membership in 2006 and its current incarnation launched in 2016, to the first Food mobile app in 2012. Danielle is currently Head of Practice for Architecture & Analysis in Co-op Digital. Danielle the chapter lead for Ladies Of Code Manchester and is a champion of diversity in technology within and outside of the Co-op as Non-Exec Director of Innovate Her. Danielle is also Board Director of the Co-op Credit Union and a Member of National Members Council.